FAQs

Q: What can a secure and smooth rollout in the company look like?

A successful changeover is best achieved in stages : Pilot group: Start with tech-savvy users or IT employees. Device selection: Definition of managed devices or BYOD policies. Registration & Policies: Setting up passkeys via Entra ID, including clear rules. Communication: Training and education of all users. Fallback: Temporary access options for exceptional cases (e.g. lost device). A staged rollout avoids excessive demands, increases acceptance and secures ongoing operations.

Q: Are Passkeys compatible with existing security policies and devices?

Yes - Passkeys are compatible with all modern authentication mechanisms in Microsoft 365 and can be integrated into existing security policies. They work with: Windows Hello for Business, Android and iOS devices, modern browsers (Edge, Chrome, Safari), and FIDO2 security keys. It is important that companies update their policies in Entra ID to specifically allow passkeys and control access to sensitive protected resources. Read more about this in the Microsoft documentation: Enable passkeys (FIDO2) for your organization

Q: Why should companies switch to Passkeys now?

Passkeys offer strategic advantages on several levels: Added security: protection against phishing and password theft. Cost-effectiveness: Each password reset costs an average of €15-20, which can be saved by using passkeys. Productivity: Faster logins and less support workload. Compliance: Meets requirements from frameworks such as ISO 27001, NIS2 or the EU Cyber Resilience Act. Companies that rely on passkeys at an early stage reduce security risks and strengthen their digital trust - both internally and externally.

Q: How does netX consult support you with the introduction of Passkeys?

We accompany you from pilot to rollout : Analysis & preparation: Checking the devices, guidelines and safety specifications. Pilot phase : Setup and test with selected users. Policy design: Definition of access rights, compliance requirements and fallback scenarios. Rollout & training: Step-by-step introduction, awareness materials and technical support. In this way, the switch to Passkeys is implemented in a structured, secure and user-friendly way - without any downtime in day-to-day business or additional workload for the IT department.

Q: Does the EU AI Act also affect other AI tools that are already in use in the company?

Yes - the EU AI Act applies to all AI systems used in the company, including ChatGPT or other AI tools. The decisive factor is not the technology, but the intended use and the risk. Companies must demonstrate by August 2026 at the latest that they have inventoried and assessed their AI systems and provided them with clear responsibilities and policies. More on risk assessment here on the EU's Digital Strategy website .

Q: How can companies make a sensible start now without over-regulating?

You can get started with a practical, streamlined approach: Inventory: What AI is already being used today (Copilot, ChatGPT, internal bots)? Risk assessment: Classification according to the AI Act (e.g. high risk for HR processes). Governance setup: Defined roles, simple policies, test approval process. Documentation & training: logging, feedback mechanism and AI literacy training.

What can a secure and smooth rollout in the company look like?

Are Passkeys compatible with existing security policies and devices?

Why should companies switch to Passkeys now?

How does netX consult support you with the introduction of Passkeys?

Does the EU AI Act also affect other AI tools that are already in use in the company?

How can companies make a sensible start now without over-regulating?

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